1) I'm struggling to log in with my username and password.
If you are registered on the site already and have forgotten your details you can go to My Account at the top of the website and click on the account reminder form on the page.
2) Do you ship worldwide?
Yes we do ship worldwide but only to selected countries. If you need confirmation that we ship to your address feel free to contact us on firstname.lastname@example.org. Please be aware that orders shipped to Europe will experience some delays. Sorry for any inconvenience.
3) Do you offer next day shipping?
YES we do! Orders placed before MIDNIGHT Sunday - Friday are dispatched the same day for delivery the very next day. Please visit our delivery & shipping information page for full details and terms here.
4) When will I receive my order and how is it sent?
We aim to dispatch all orders within 1 working day. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our warehouse. Next Day Delivery (when selected at the checkout) will arrive with you the next working day. Cut off time to order before is MIDNIGHT Sunday - Friday.
5) What is your returns policy?
We offer returns within the first 14 working days of receipt as long as goods received in the same condition they were sent. This returns policy has now been extended to 45 days. Items purchased on the website can be returned for a refund including Sale & Clearance items. Sorry, we're unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume or any underwear/swimwear where the hygiene seal has been removed. Just contact us at email@example.com. If you have received a faulty / marked item, you must notify us within 3 days of receiving the item. Please note: Due to the Coronavirus outbreak, Rebellious are processing refunds as quickly as possible but due to staff restrictions, there may be a delay. Our returns policy has been extended to 45 days.
6) Do you accept student discount?
Of course we do! Students are able to benefit from exclusive discounts after registering with Student Beans. To register, please visit the Student Discount page. Once registered, you'll be provided an exclusive discount code which you can apply at the checkout. Your student discount doesn't cover delivery charges or sale items and can't be used in conjunction with any other offer. Only one discount can be applied per order.
7) Can I get a refund if my item is no longer suitable?
YES you can have a refund as long as the item is returned within 14 days from receipt brand new and unworn with all labels & tags intact. Sorry, we're unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume or any underwear/swimwear where the hygiene seal has been removed. Once we've sorted your return, you'll receive a confirmation email. It can take 3 to 5 working days for the funds to hit your account. Your refund will be minus the original delivery charge and we're unable to refund any costs associated with you returning the item(s). Please note: Due to the Coronavirus outbreak, Rebellious are processing refunds as quickly as possible but due to staff restrictions, there may be a delay. Our returns policy has been extended to 45 days.
8) Do I have to pay for postage if I'm returning an item?
Returns postage is FREE. If you have received a faulty item, please contact us at firstname.lastname@example.org.
9) How long does it take for a refund?
Refunds are usually made the day we receive your item as long as it is received within our returns timescale. Returns received on a Saturday will be processed on Monday. Please note it can take 3 to 5 working days for the funds to hit your account which is totally dependent on your card issuer and out of our control.
10) What shall I do if I have any queries/problems?
Feel free to contact us directly at email@example.com.
11) Does the price shown include VAT?
ALL prices on the Website are the actual price you PAY which includes VAT but your invoice will show the VAT breakdown. NO VAT is added to the price displayed on the website. All UK & EU buyers pay UK VAT which is included in the website displayed price.
12) Can I cancel my order?
We can only cancel/ amend order details if your order has not gone into our warehouse for processing. Please contact us via email and we will try our best to honour your request however we can not guarantee any changes will be made.
13) Will PRE-ORDER items be sent separately?
If you have a pre-order item in your order, your full order will be dispatched together once this item comes into stock. If you urgently need the non pre-order items sooner, please place a separate order for the pre-order item.
OR you can contact our customer service team on customerservicesrebelliousfashion.co.uk
and we can arrange for your non pre-order items to be sent sooner.14) Can I return my buy one, get one free order?
Yes you can, but please ensure BOTH items within your buy one, get one free order is returned. If only ONE item is returned, you will NOT be refunded.