UK Returns
Not feelin' it? We hope you love your new things, BUT if something ain't quite right, it ain't quite right...
EXTENDED SEASONAL RETURNS: Orders placed from Monday 13 November – 24 December 2023 can be returned up until 10th January 2024.
You have 14 days to send your item(s) back - the return period starts 14 days from the day of delivery. Please note a returns charge of £1.99 per return label will be deducted from your refund amount for the use of our returns label.
TKTOK ORDERS - PLEASE NOTE THAT THIS RETURN LINK IS NOT FOR TIKTOK CUSTOMERS- IF YOU RETURN YOUR TIKTOK ORDER USING THIS LINK, WE CANNOT ISSUE A REFUND FOR YOU. PLEASE OPEN A RETURN CASE ON TIKTOK AND RETURN VIA EVRI OR PAY FOR POSTAGE AT THE POST OFFICE.
Royal Mail UK returns
Simply Click here:
1) Complete your details ensuring you enter your email and order number.
2) Print off your label or screenshot the QR Code
3) Take your label/ QR code and return to your nearest post office where it will be processed asap.
4) Ensure you receive proof of postage for your return.
PLEASE ALLOW UP TO 14 DAYS FOR PROCESSING YOUR RETURN
Before returning, please sure the item(s) are in the same condition as you received them. In case you're not sure, here's the lowdown:
- the item(s) are unworn, unwashed, unmarked and perfume/make-up/smoke free
- the item(s) still have the tags attached
- shoes have been tried on indoors and show no sign of wear
- items are returned in their original packaging with the product tags still intact
Please ensure you put your delivery note that you received with your order inside the parcel. All items from a single order should be placed in one parcel which must be packaged and completely sealed.
*We reserve the right to refuse a refund if the above conditions are not met.
Received a faulty/damaged/incorrect item? No way! Sorry, email us at customerservices@
Please visit our Returns Policy for more info.