Returns Policy

Not feelin' it? We hope you love your new things, BUT if something ain't quite right, it ain't quite right…

How long do I have to return my order?

You have 14 days to send your item(s) back — the return period starts 14 days from the day of delivery. Please note, customers who add Checkout+ at checkout will receive a free return shipping label. Customers who opt out are subject to a returns charge of £2.99 for the use of our returns label.

What if I receive a faulty, damaged or incorrect item?

No way! Sorry about that. Submit a return in our returns portal and state that you received a faulty/damaged/incorrect item, or email us at customerservices@rebelliousfashion.co.uk within three days so we can make everything right again.

I ordered through TikTok — how do I return?

Please note this return link is NOT for TikTok customers. If you return your TikTok order using this link, we cannot issue a refund for you. Please open a return case on TikTok and return via Evri or pay for postage at the Post Office.

How do I make a return or exchange?

Simply submit a return or exchange here (not valid for TikTok orders). Then:

• Complete your details, ensuring you enter the correct order number (add # before the order number) and the email registered on the order.
• Select the items you wish to return.
• Choose one of three options (see below).
• PLEASE ENSURE you put the DELIVERY NOTE you received with your order inside the parcel.
• Package and seal your return, then download the return label / QR code provided and use it to send off your return.
• PLEASE COVER OR REMOVE THE ORIGINAL DELIVERY LABEL, or your return may get delivered back to you — and you will not be refunded if this happens.
• You can only use the QR code at the Post Office.
• Ensure you obtain and keep proof of postage for your return.

What are my refund options?

• REFUND for the amount you paid for the item after any discount you applied (£2.99 return fee will be deducted from your refund if you opted out of Checkout+).
• EXCHANGE — you'll need to pay the £2.99 return label fee via the returns portal, but we'll cover postage to send your requested size.
• CREDIT NOTE — you'll need to pay the £2.99 return label via the returns portal.

How do I track an existing return or exchange?

Want to track the status of an existing return or exchange? Visit the returns portal (not valid for TikTok orders).

How long does it take to process my return?

Please allow up to 14 working days for processing your return (from the date your return is delivered back to us).

What condition do my items need to be in?

Before returning, please ensure the item(s) are in the same condition as you received them. In case you're not sure, here's the lowdown hun:

• the item(s) are unworn, unwashed, unmarked and perfume/make-up/smoke free
• the item(s) still have the tags attached
• shoes have been tried on indoors and show no sign of wear
• items are returned in their original packaging
• sorry, we're unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume, or any underwear/swimwear/lingerie where there is no hygiene seal or it has been removed.

Please return the item(s) in their original packaging with the product tags still intact. Please ensure you put your delivery note inside the parcel. All items from a single order should be placed in one parcel, which must be packaged and completely sealed. *We reserve the right to refuse a refund if the above conditions are not met.

Psttt… don't forget to generate your returns receipt at the locker, or ask at the counter for a certificate of postage, and keep it safe. Please note we are unable to take responsibility if your parcel is lost, damaged or delayed in the post if you do not keep hold of your proof of postage.

I'm returning a 'buy one, get one free' order — what do I need to know?

If you are returning 'buy one, get one free' orders, please ensure BOTH items are returned. If only ONE item is returned, you will NOT be refunded.

Can I return my own way, or from outside the UK?

Unfortunately, we're unable to refund postage costs. Please return the item(s) in their original packaging with the product tags still intact, ensure you put your delivery note inside the parcel, and keep hold of your proof of postage. Please return it to:

59 Knowsley Street
Manchester
M8 8JF

When will I receive my refund?

That's it — we'll take it from here! We refund item(s) within 14 working days of them arriving back to us. We know you work for your £££, so we'll process it as fast as possible. Once we've sorted your return, you'll receive a confirmation email. It can take 3 to 5 working days for the funds to hit your account. Your refund will be minus the original delivery charge, and we're unable to refund any costs associated with you returning the item(s).