Not feelin' it? We hope you love your new things, BUT if something ain't quite right, it ain't quite right....
EXTENDED CHRISTMAS RETURNS- CHRISTMAS GIFTS CAN BE RETURNED UP TILL 15TH JANUARY (FOR ORDERS PLACED AFTER 15TH NOVEMBER
You have 45 days to send your item/s back- The return period starts from the day you place the order. Please note a returns charge of £1.99 per return label will be deducted from your refund amount for the use of our returns label.
TKTOK ORDERS - PLEASE NOTE THAT THIS RETURN LINK IS NOT FOR TIKTOK CUSTOMERS- IF YOU RETURN YOUR TIKTOK ORDER USING THIS LINK, WE CANNOT ISSUE A REFUND FOR YOU. PLEASE OPEN A RETURN CASE ON TIKTOK AND RETURN VIA EVRI OR PAY FOR POSTAGE AT THE POST OFFICE.
Simply click here (NOT VALID FOR TIKTOK ORDERS) to visit the returns portal:
* Complete your details ensuring you enter the correct order number(add # before order number) and the email registered on the order.
* Select items you wish to return,
* You have 3 options:
REFUND for the amount you paid for the item after any discount you may have applied £1.99 return fee will be deducted from your refund).
EXCHANGE (you will need to pay £1.99 return label fee via the returns portal but we will cover postage to send your requested size)
CREDIT NOTE (you will need to pay £1.99 return label via the returns portal but you can earn an extra 10% of your returned item value which can be spent on future orders).
*PLEASE ENSURE you put your DELIVERY NOTE that you received with your order inside the parcel.
*Package and seal your return and download the return label/ QR code provided and use it to send off your return,
PLEASE COVER OR REMOVE THE ORIGINAL DELIVERY LABEL or your return may get delivered back to you and you will not be refunded if this happens.
* Ensure you obtain and keep proof of postage for your return
PLEASE ALLOW UP TO 14 DAYS FOR PROCESSING YOUR RETURN (FROM THE DATE YOUR RETURN IS DELIVERED BACK TO US).
Before returning, please ensure the item(s) are in the same condition as you received them. In case you're not sure, here's the lowdown hun:
- the item(s) are unworn, unwashed, unmarked and perfume/make-up/smoke free
- the item(s) still have the tags attached
- shoes have been tried on indoors and show no sign of wear
- items are returned in their original packaging
- sorry, we're unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume or any underwear/swimwear/lingerie where there is no hygiene seal or it has been removed.
Please return the item(s) in their original packaging, with the product tags still intact. Please ensure you put your delivery note that you received with your order inside the parcel. All items from a single order should be placed in one parcel which must be packaged and completely sealed.
*We reserve the right to refuse a refund if the above conditions are not met.
Psttt.... Don't forget to generate your returns receipt at the locker or ask at the counter for a certificate of postage and keep it safe.
Please note we are unable to take responsibility if your parcel is lost, damaged or delayed in the post if you do not keep hold of your proof of postage.
*If you are returning 'buy one, get one free' orders, please ensure BOTH items are returned. If only ONE item is returned, you will NOT be refunded.
Prefer to return it your own way or returning from outside the UK?
Unfortunately, we're unable to refund postage costs. Please return the item(s) in their original packaging with the product tags still intact. Please ensure you put your delivery note inside the parcel and keep hold of your proof of postage.
Please return it to:
That's it! We'll take it from here. We refund item(s) within 14 days of them arriving back to us. Don't worry though gal, we know you work for your £££ so we'll process it as fast as possible.
Once we've sorted your return, you'll receive a confirmation email. It can take 3 to 5 working days for the funds to hit your account. Your refund will be minus the original delivery charge and we're unable to refund any costs associated with you returning the item(s).
Received a faulty/damaged/incorrect item? No way! Sorry hun, email us at email@example.com ASAP so we can make everything right again. Please check your item and report any faults/ issues within 3 days of receiving the order.