Please note: Due to the Coronavirus outbreak, Rebellious are processing refunds as quickly as possible but due to staff restrictions, there may be a delay. Our returns policy has been extended to 45 days.
Not Feelin It? Gal, we hope you love your new things, BUT if something ain't quite right, it ain't quite right....
Lucky for you, we've got a super-easy hassle-free returns process!
FREE UK RETURNS within 14 days and you'll receive a full refund. If you're outside the UK, you have 28 days.
All you have to do is make sure the item(s) are in the same condition as you received them. In case you're not sure, here's the lowdown hun:
- the item(s) are unworn, unwashed and perfume/make-up free
- the item(s) still have the tags attached
- shoes have been tried on indoors and show no sign of wear
Sorry, we're unable to accept returns for any face masks, pierced jewellery, used/open/unsealed cosmetics/perfume or any underwear/swimwear where the hygiene seal has been removed.
Now that's sorted, the next steps are a simple 1,2,3.....
- To return your unwanted item(s) simply visit us at rebelliousfashion.co.uk/returns
- Enter your order number and the email address you used when you purchased
- Complete the online return form!
It's that easy!
Please return the item(s) in their original packaging (don't forget to include your delivery note), with the product tags still intact.
Psttt.... Don't forget to ask for a certificate of postage and keep it safe until we confirm receipt of your return. You should get a tracking number on your receipt too.
Prefer to return it your own way?
You do you gal! Unfortunately, we're unable to refund postage costs. We recommend using a tracked service too in case your parcel gets lost on the way back to us.
Please return it to:
1 Leo Trading Estate
That's it! We'll take it from here. We refund item(s) within 14 days of them arriving back to us. Don't worry though gal, we know you work for for your £££ so we'll process it as fast as possible.
Once we've sorted your return, you'll receive a confirmation email. It can take up to 5 working days for the £££ to hit your account. Your refund will be minus the original delivery charge and we're unable to refund any costs associated with you returning the item(s).
Received a faulty/damaged/incorrect item? No way! Sorry hun, email us at firstname.lastname@example.org ASAP so we can make everything right again!